Refund and Returns Policy

At ReadCraft, we are dedicated to ensuring your satisfaction with our digital products. This Refund and Returns Policy outlines the conditions under which refunds or returns may be requested and processed.

1. Refund Eligibility

1.1 Defective Products: Refunds are available if the digital product is defective or cannot be accessed due to an error on our part.

1.2 Misrepresentation: If the product description does not match the delivered content, you are eligible for a refund.

1.3 Technical Issues: Refunds are applicable in cases where technical problems prevent you from accessing the product, and our support team cannot resolve the issue.

2. Non-Refundable Cases

2.1 Change of Mind: Refunds are not provided for buyer’s remorse or accidental purchases.

2.2 Downloaded or Used Products: If the product has been downloaded or accessed extensively, it may not qualify for a refund.

2.3 Third-Party Access: We are not responsible for issues caused by unauthorized sharing or use of your purchase.

3. How to Request a Refund

3.1 Contact Support: Email our support team at support@readcraft.net within 7 days of your purchase.

3.2 Provide Details: Include your order number, purchase details, and a clear explanation of the issue.

3.3 Review Process: Our team will review your request and notify you of the outcome within 3-5 business days.

4. Refund Approval and Processing

4.1 Approval Notification: If your refund is approved, you will receive an email confirmation.

4.2 Processing Time: Refunds will be processed within 7-10 business days via the original payment method.

4.3 Currency Variations: Refund amounts may vary slightly due to currency exchange rates or fees, depending on your payment method.

5. Exchanges and Replacements

5.1 Product Replacement: If eligible, defective digital products can be replaced instead of refunded.

5.2 Contact Us: Email support@readcraft.com to request a replacement and provide the necessary details.

6. Policy Updates

6.1 We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page.

6.2 Please review this policy periodically to stay informed about your rights and our practices.

7. Contact Information

For further assistance or questions about this policy, please contact us:

Email: support@readcraft.net
Support Hours: Monday to Friday, 9 AM – 5 PM (GMT)

Thank you for choosing ReadCraft. We value your trust and strive to provide the best digital reading experience.